Let American Airlines figure it out
Posted by Carlos Pero | Filed under redesign
I've got to contribute to this conversation about redesigning the American Airlines Web site. I've worked for a number of corporations in my time, and can see both sides of the argument. But the fact is, Mr. X crossed a line responding to Dustin, and as a result Mr. X was "fired".
(I put "fired" in quotes, because according to one of the comments Mr. X was a contract employee, so it's certainly easier to terminate a contract rather than dismissing an employee.)
Dustin Curtis is a young designer, obviously very talented by the looks of his Web site. I specifically mention young because he simply hasn't had the years of experience in the corporate world to know that things aren't always as easy as they seem. In some ways, that's a good thing, because the world needs fresh perspective and optimistic minds to make the Web a better place. But at the same time, you have to have respect for large organizations that are top-of-mind brands and have a market position to defend, if not grow. Let me expound on this further for a minute.
As Mr. X acknowledged, a fresh design is ...